Social media has become an indispensable part of modern life. To foster a healthy, safe, and civilized digital environment, the Ministry of Information and Communications issued Decision No. 874/QD-BTTTT establishing the Code of Conduct on Social Media. Below is the detailed guide applicable to individuals, organizations, state agencies, and service providers.
I. 4 General rules for all users
Applicable uniformly to all target groups participating in social media networks, comprising 04 fundamental rules:
- Respect and compliance with the Law: Comply with Vietnamese law and respect the legitimate rights and interests of organizations and individuals.
- Wholesomeness: Online behaviors and interactions must conform to the moral values, culture, and fine traditions of the Vietnamese nation.
- Safety and Information security: Strictly abide by regulations and guidelines regarding the protection, safety, and security of accounts and personal/organizational data.
- Accountability: Take full responsibility for behaviors and conduct on social media; actively cooperate with competent authorities to handle illegal acts and content.
II. 8 Rules of conduct for organizations and individuals
When participating in the digital ecosystem, organizations and individuals should observe the following guidelines:
1. Review terms of service: Thoroughly learn and comply with the terms of service provided by social media platforms before registering and participating.
2. Use real identity: Encouraged to use real names (for individuals) or official registered names (for organizations/agencies) and verify identity, web address, and contact points with service providers.
3. Self-protection & incident reporting: Implement measures to secure accounts. Promptly report to service providers and authorities if an account is compromised, impersonated, or misused for unhealthy purposes that affect national security, social order, or lawful rights of others.
4. Share reliable information: Only share information sourced from official and trustworthy channels.
5. Behave culture-consciously: Maintain appropriate behavior aligned with Vietnamese ethical and cultural values; refrain from using hate speech, inciting violence, or discriminating based on region, gender, or religion.
6. Reject illegal content & fake news: Do not post unlawful content, defamatory material, offensive language violating public decency, fake news/disinformation, or unauthorized commercial advertisements.
7. Promote positive values: Encouraged to utilize social media to promote the country, culture, and people of Vietnam, as well as to share positive stories and good deeds.
8. Protect minors: Encourage family and peers to educate and protect children and adolescents in using social media safely and healthily.
III. Code of conduct for officials, public employees, and workers in state agencies
- Fully implement all provisions applicable to organizations and individuals as specified in Article 4 of the Code.
- Strictly adhere to internal institutional rules regarding the provision of information on social media.
- Promptly report to managing authorities to address and resolve adverse or unlawful information related to their functions, duties, authority, and fields of management.
IV. Rules of conduct for state agencies
State agencies operating official social media pages must adhere to the following:
- Manage & secure accounts: Secure official social media accounts; immediately notify service providers if accounts are lost or impersonated.
- Ensure data consistency: Provide information on social media that is synchronized and consistent with official public statements delivered through mainstream media channels.
- Engage responsibly: Actively respond to public feedback and inquiries on social media concerning the agency's functions, duties, and authority.
V. Responsibilities of social media service providers
Social media service providers (both domestic and cross-border) are required to:
1. Disclose terms clear terms: Transparently publish terms of service, detailing the rights and obligations of both the provider and users.
2. Proactively handle violations: Publish measures to detect, notify, and collaborate with regulatory bodies to block and remove copyright-infringing or unlawful content.
3. Cooperate on content removal: Promptly remove illegal or infringing content upon official request from competent state authorities in accordance with Vietnamese law.
4. Protect vulnerable groups: Guide, support, and safeguard vulnerable populations (e.g., lower-income individuals, ethnic minorities, children, adolescents, persons with disabilities) to prevent online abuse, exploitation, or cyberbullying; implement child safety measures.
5. Respect privacy: Safeguard user data privacy; do not collect or share personal information with third parties without explicit consent from the data subject.
Building a civilized social media environment starts with our smallest actions. Be a "wise netizen" – be thoughtful before every Share, and respectful in every Comment!
For detailed information, please view the full text at: Decision No. 874/QD-BTTTT on the Promulgation of the Code of Conduct on Social Media.
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